Unfortunately, moving scams are all too common.
When a move is in your future, whether for your home or your office, you have to be on the lookout for less-than-reputable moving companies that claim to be honest. Just like hiring an electrician, plumber, doctor or lawyer, you have to be careful about conducting your research on their background. Unfortunately, moving scams are all too common. Here is what you can do to avoid becoming a victim of movers who are looking to take advantage of you.
- Be well-informed. About 40 million moves happen around the country every year; although most go off without a hitch, there has been a steady rise in complaints against moving companies in the last decade, says the S. Department of Transportation.
- Make sure you get an in-person estimate. If you simply get one over the phone, it can’t possibly be accurate because the mover needs to do an on-site inspection of the home and what it contains. A flat estimate done over the phone could signal a scam, with prices and fees tacked on later when you get the bill. Bulk and weight must be examined to get a more realistic picture of cost. For example, an ornate, antique dining room table and chairs will command a higher price to move than a simple set from the discount store. It’s typical of moving companies to base their prices on the weight of the truck rather than on the mileage or amount of belongings.
- Don’t pay everything up front. Any reputable mover will ask for total payment upon delivery, possibly with a very small deposit at the time of booking to secure the truck. Walk away from any company that demands full cash payment or a very large deposit before the service is conducted. If you do that, you give up control over when they show up, IF they show up and how good of a job they do.
- Check local address and number. Many less-than-reputable moving companies stay in business by constantly changing their names and moving around. To combat this, call the company and make sure they answer the phone with the name of the company rather than a generic name such as “movers.” Check that the address is local by visiting the site. Ask for proof of license and insurance while you’re at it.
- Get at least three references and check each one out. Ask for specific references, such as customers in your community that the company has moved in the last few months. Call those customers and ask what they enjoyed about the service they received and what they didn’t.
- Don’t sign blank contracts. Even if you know the mover personally, don’t sign a blank contract – ever. Rather, you should make sure everything’s in writing, including the estimate, extra fees, pickup dates and delivery dates. Read the contract thoroughly to ensure you understand every last word, particularly the inventory list.
Being a careful consumer will protect you against moving company scams. Just be sure to do your research for a seamless transition.